Property Manager FAQ: Why At Your Maintenance Is Your Secret Weapon
You juggle 100 things a day. Vacant properties. Tenants with opinions. Owners with expectations.
The last thing you need is a no-show tradie or a tenant calling you again for an update.
That’s where At Your Maintenance steps in.
We’re not just another contractor – we’re your behind-the-scenes team. We deliver fast, reliable, no-fuss property manager maintenance services that make you look good.
Here’s your cheat sheet to working with us and why we’re the go-to choice for property managers across Melbourne.
How fast do you contact tenants?
Within 2 hours.
No chasing, no waiting. As soon as we receive a work order, we reach out to the tenant to lock in a time – quickly and politely. Tenants are happier and you get fewer follow-up calls.
It’s how property maintenance should work: simple, fast and proactive.
What are your call-out fees?
We keep it simple.
One flat rate call out fee of $120 inc GST – no confusing itemised bills or unexpected extras. You’ll always know what to expect and so will your owners.
What kind of services do you offer?
We specialise in:
- Licensed electricians for property managers
- Licensed plumbers for property managers
- Appliance installs, replacements & repairs
From fixing a faulty power point to replacing a broken oven or dealing with a no-hot-water emergency – we’ve got it covered. And everything is handled by fully qualified, fully insured and friendly technicians who understand the property management space.
Do you provide communication throughout the process?
Yes, every step of the way.
We communicate with you from job acceptance to completion. You’ll get:
- Job scheduled updates
- Real-time notes
- Clear status reports once it’s done
We also manage all tenant communication, so you don’t have to play middleman.
At what stage do you invoice?
Right after the job is complete.
You’ll receive an invoice with all the key details – no delays, no chasing. Our admin team is on it, so you stay in the loop and on top of your workflow.
Why Property Managers love us:
Fast tenant contact (within 2 hours)
Clear, upfront pricing
Licensed plumbers and electricians
Total job communication
No time wasted chasing quotes or updates
Tailored property maintenance services that fit the way you work
We work with property managers across Southbank, St Kilda, Hawthorn and beyond – providing the reliable maintenance contractors you need to keep your portfolio running smoothly.
Ready to Make Maintenance Easy?
We’re here to make your job easier, your tenants happier and your owners impressed.
Your go-to for plumbing, electrical and peace of mind.